Costomer Service Information

Customer Service & Retail Outlets

Our Guarantee To You & Our Return Policy
Thank you for your interest in Star Health and Beauty. We are dedicated to bringing you superior health and beauty products based on the latest scientific and medical breakthroughs.

Star Health & Beauty has many retailers throughout the country and would be glad to direct you to the store closest to your home or you may choose to shop online.

Please fill out the form below and clearly state your questions. If, interested in the nearest retail outlet please include your address and phone number. We welcome your comments and suggestions and will try to get back to you within 24 hours.

Questions or Comments

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Our Guarantee To You
Star Health and Beauty, LLC is committed to giving you the best quality, service and value. We are so confident that you will be completely satisfied with our products, that we offer a 30-day money back guarantee! If you are not satisfied with your purchases for any reason, and if you purchased through us, simply return the unused portion, in the original container, within 30 days of the date you receive the product for a prompt credit.
Please read the important details (below) about our return policy .

The following products are exceptions to the 30-day policy.
NuGEN HP return policy is for 60 days.

Our Return Policy
Please call 1-877-222-9567 for a Return Authorization Number and further instructions. This is necessary to ensure that you, the customer, are given proper credit and your return is appropriately tracked back to us.

All returns are refunded based on the unused portion. Empty bottles will not be accepted. We do not refund for shipping. Any products returned for credit or exchange must be returned prepaid within 30 days* from receipt of shipment. Our guarantee is for 30 days* from the date you receive your product to the date postmarked on your return.

Star Health and Beauty, LLC does not guarantee results of any products as results vary from person to person.

Thank you for shopping at Star Health and Beauty, LLC

For your protection:

1. Have delivery person note on freight bill the nature and extent of damages
2. Do not destroy packing materials until shipment is inspected or your are otherwise instructed.
3. Call Star Health and Beauty, LLC and speak to Customer Service (1-877-222-9567) if the product has been damaged.

Shortages:

1. All shortages must be reported within 10 days of shipping
2. Check number of items delivered against the quantity shown on your invoice (be sure to check the backordered column first if something is missing). Also, empty the entire package for any product that may be buried in the packing material.
3. If there is a discrepancy, contact Star Health and Beauty, LLC.com Customer Service
(1-888-246-8670).
These procedures are necessary to ensure that you, the customer, are given proper credit, products are not lost, and confusion is avoided.

*This guarantee is for 30 days from the date you received your product(s) to the date postmarked on the return. No refunds on books or shipping. Star Health and Beauty, LLC does not guarantee results for this or any other product. More than one partially use bottle will be combined as one bottle for the purpose of refund. Example: Two 1/2 full bottles of any one product are returned for a refund. These bottles will be considered to equal one bottle of product for the refund purposes.

These statements have not been evaluated by the food and drug administration. The products mentioned are not intended to diagnose, treat, cure or prevent any disease. Always see your licensed health care professional for proper diagnosis and treatment.